Customer Care


Cranfields is dedicated to providing our customers with excellent service - please don’t hesitate to call or email if you require any assistance. Our collection is extensive and is constantly evolving, we would be delighted to welcome you in store to view the full range, or please email or call with any specific gift or homewares request.  We’re here to measure, photograph and hunt down what you need!

 

Gift Wrapping

 

Let us do all the work and gift wrap your presents.  We love to make gifts look extra special in our signature paper and grosgrain ribbon. You can even send your own message for a personal touch, it will be hand written on an elegant white gift card. Simply specify at check-out which items requiring gift wrapping and fill out the comments box with your message.

 

Lay-By

 

At this time Lay-by is only available in store or over the telephone.  We require a 20% deposit and for the item to be fully paid off within 8 weeks. The deposit is non refundable.

 

Wedding Registry

 

Cranfields Online Wedding List offers a professional, hassle free service ensuring you receive the gifts you really want.  Click here for more information. 

 

New Suppliers

 

We receive a lot of interest from makers and importers wishing to stock their products at Cranfields and we very much appreciate the time and effort that goes into contacting us but regret that we cannot reply to every enquiry.

If you are interested in selling your goods at Cranfields please note the following:

1. Send us an email at: ask@cranfields.co.nz. We prefer email contact as we are often occupied with customers who are our priority during opening hours.

2. Please include a couple of low res images and background information on the maker and materials used. We like a good background story!