Last days to order for pre-Christmas delivery:South Island and RD: Thursday 17th 9am.North Island Metro: Monday 21st 9am. 


Your Cart is Empty

Customer Feedback

We always strive to deliver exceptional service and products. We would like to thank those of you who have taken the time to send us your comments - it truly does make our day. If you would like to share your own comments please email us at:

Some recent feedback:

"The items have arrived and are wonderful. Thank you for the care you took in packaging them, they are in perfect order." – Mandy, June 2020

"Hello Nicola, Rhino arrived safely and it looks great. Thanks." – Annette, March 2020

"Just wanted to say how impressed I am with your gifts and service. Everything has been wonderful and unique. From the Banksy cards to gorgeous trays. You are now top of my list for pressie ideas." – Anne, Dec 2019

"Good Morning. Thank you for sending to me the gorgeous Pewter Clock. It's lovely and also for gift wrapping it for me. Although I had to unwrap to have a little look before re-wrapping!! You do have beautiful things and different from other gift shops. Much appreciated." – Annyce, Dec 2019

"Thank you for such a quick delivery, am very happy with the champagne bucket, am sure I will get a lot of pleasure using it, thanks again." – Alan, Dec 2019

"Have just received my hat as ordered in a very short time. Thank you. More importantly, I’m thrilled with the quality. Thank you" – Athene, July 2019

"Thank you so much for processing my order so quickly - the placemats arrived today. You have a beautiful store. The last time I visited Wellington was 15 years ago so I am overdue a visit but don't have to miss out  thanks to online shopping!" – Tina, August 2019

"Great selection of lovely gifts all served with a smile." – Sheryll, July 2019

"I just wanted to say what a fantastic job the Cranfields manager did for me today. I raced in, in a flap looking for a last minute retirement present and was taken carefully through many options on my price range. I left with a lovely book and pen. Happy Customer here!" – Jan, June 2019

"They kept my hippo safe and sound until I got back from overseas and dropped in to collect. Beautiful range and staff always welcoming :)" – Annie, May 2019

"Great friendly efficient service and fast freighting of my hippo to Auckland. Beautiful products." – Jill, April 2019 

"With a baby and 2 curious little boys, I very rarely get the opportunity to shop in store. So I appreciate how accommodating the team is with the strange requests I occasionally have with my online orders!" – Sarah, April 2019. 

"There are very few places in Wellington now that sell quality products. I went in on Friday and bought a lovely wedding present - and fell in love with two decanters so had to get those as well!" – Antonella, March 2019

"Cranfields is one of the best places to go to in Wellington when you are looking for a well designed, good quality present." – Lily, March 2019

Awesome customer service via email and over the phone and everything always arrives so carefully packaged. Highly recommend!" – Karen, March 2019.

"Customer service at its best! I was looking for a particular handbag and could not find exactly what I wanted. A month after being in their store I emailed them asking about a bag. They sent me a photo of a bag they could order in from Australia and in no time I had the parcel on my doorstep. Thanks Malcolm and staff." – Wilma, July 2018