Customer Feedback

We always strive to deliver exceptional service and products.  We would like to thank those of you who have taken the time to send us your comments - it truly does make our day. If you would like to share your own comments please email us at:

Some recent feedback:


"Great selection of lovely gifts all served with a smile." Sheryll, July 2019


"I just wanted to say what a fantastic job the Cranfields manager did for me today. I raced in, in a flap looking for a lastminute retirement present and was taken carefully through many options on my price range. I left with a lovely book and pen. Happy Customer here!"  Jan, June 2019


"They kept my hippo safe and sound until I got back from overseas and dropped in to collect. Beautiful range and staff always welcoming :)"  Annie, May 2019


"Great friendly efficient service and fast freighting of my hippo to Auckland. Beautiful products."  Jill, April 2019


"There are very few places in Wellington now that sell quality products. I went in on Friday and bought a lovely wedding present - and fell in love with two decanters so had to get those as well!"  Antonella, March 2019


"Cranfields is one of the best places to go to in Wellington when you are looking for a well designed, good quality present."  Lily, March 2019


Awesome customer service via email and over the phone and everything always arrives so carefully packaged. Highly recommend!"   Karen, March 2019.


"Customer service at its best! I was looking for a particular handbag and could not find exactly what I wanted. A month after being in their store I emailed them asking about a bag. They sent me a photo of a bag they could order in from Australia and in no time I had the parcel on my doorstep. Thanks Malcolm and staff."  Wilma, July 2018