Customer Feedback

We always strive to deliver exceptional service and products. We would like to thank those of you who have taken the time to send us your comments - it truly does make our day. If you would like to share your own comments please email us at:

Some recent feedback:

"The items have arrived and are wonderful. Thank you for the care you took in packaging them, they are in perfect order." – Mandy, June 2020

"Hello Nicola, Rhino arrived safely and it looks great. Thanks." – Annette, March 2020

"Just wanted to say how impressed I am with your gifts and service. Everything has been wonderful and unique. From the Banksy cards to gorgeous trays. You are now top of my list for pressie ideas." – Anne, Dec 2019

"Good Morning. Thank you for sending to me the gorgeous Pewter Clock. It's lovely and also for gift wrapping it for me. Although I had to unwrap to have a little look before re-wrapping!! You do have beautiful things and different from other gift shops. Much appreciated." – Annyce, Dec 2019

"Thank you for such a quick delivery, am very happy with the champagne bucket, am sure I will get a lot of pleasure using it, thanks again." – Alan, Dec 2019

"Have just received my hat as ordered in a very short time. Thank you. More importantly, I’m thrilled with the quality. Thank you" – Athene, July 2019

"Thank you so much for processing my order so quickly - the placemats arrived today. You have a beautiful store. The last time I visited Wellington was 15 years ago so I am overdue a visit but don't have to miss out  thanks to online shopping!" – Tina, August 2019

"Great selection of lovely gifts all served with a smile." – Sheryll, July 2019

"I just wanted to say what a fantastic job the Cranfields manager did for me today. I raced in, in a flap looking for a last minute retirement present and was taken carefully through many options on my price range. I left with a lovely book and pen. Happy Customer here!" – Jan, June 2019

"They kept my hippo safe and sound until I got back from overseas and dropped in to collect. Beautiful range and staff always welcoming :)" – Annie, May 2019

"Great friendly efficient service and fast freighting of my hippo to Auckland. Beautiful products." – Jill, April 2019 

"With a baby and 2 curious little boys, I very rarely get the opportunity to shop in store. So I appreciate how accommodating the team is with the strange requests I occasionally have with my online orders!" – Sarah, April 2019. 

"There are very few places in Wellington now that sell quality products. I went in on Friday and bought a lovely wedding present - and fell in love with two decanters so had to get those as well!" – Antonella, March 2019

"Cranfields is one of the best places to go to in Wellington when you are looking for a well designed, good quality present." – Lily, March 2019

Awesome customer service via email and over the phone and everything always arrives so carefully packaged. Highly recommend!" – Karen, March 2019.

"Customer service at its best! I was looking for a particular handbag and could not find exactly what I wanted. A month after being in their store I emailed them asking about a bag. They sent me a photo of a bag they could order in from Australia and in no time I had the parcel on my doorstep. Thanks Malcolm and staff." – Wilma, July 2018