We always strive to deliver exceptional service and products. We would like to thank those of you who have taken the time to send us your comments - it truly does make our day. If you would like to share your own comments please email us at: ask@cranfields.co.nz.
Some recent feedback:
"Thank you for the excellent service, all arrived. So nice – will enjoy listening to the birds." – Lyn, November 2024
“The gorgeous rattan mats have arrived and I appreciate the speed. Thank you.” – Jane, October 2024
"I bought my husband the large hippo foot stool for his 50th birthday. Still absolutely gorgeous 23 years later. Have purchased many other special items over the years." – Audrey, September 2024
"I would just like to say that I was so pleased to realise you had an online store, and was very happy with your service. My brother received his birthday present, very nicely wrapped, and it arrived in good time. I have many, many, Cranfields purchases adorning my home and am happy with every one of them. I've also purchased many items from you for gifts. Thanks again for being such a great store providing excellent service!" – Sharen, July 2024
"Thank you so much for my parcel – very fast delivery and just wonderful content. You have really made my day, as Cranfields has always done. I will miss you being there and making a difference. A huge thank you from me." – Rosalind, May 2024
"The parcel arrived in perfect time for the wedding and the bride and groom loved it! It is beautiful." – Margherita, May 2024
"Thank you for your wonderful service. My package arrived yesterday morning. I am happy with the two items." – Claire, November 2023
"Thank you for the quick service, our parcel arrived today. Also appreciated the lovely note with the parcel. We purchased this as a gift for our son as my husband has one and he wanted to pinch it, so very happy with it." – Dynise, November 2023
"Thank you so much for your excellent customer service, it's unprecedented in this day and age. The parcel arrived safely on Friday. Thank you very much." – Melissa, November 2023
"I felt compelled to write expressing my delight, my gratitude, and to let you know how impressive your service is. In the business world, it seems that promptness has become less important, however, you and your staff clearly have a different attitude to this and it is immensely appreciated. Thank you!" – Shane, August 2023
"Board arrived safely today. Love it! Thank you." – Deb, July 2023
"Awesome service thank you ... adore my nighties too." – Deb, June 2023
"Thank you so much for the super fast delivery of my gorgeous placemats. I certainly wasn't expecting it that quickly! You are AMAZING!" – Andrea, June 2023
"Parcel arrived and he’s delighted with his present. Handwritten note a lovely touch." – Megan/Dave, June 2023
"Thank you for sending the coasters and for the personal little note ... such a lovely touch. I really appreciate the effort you've all made to make these beautiful products accessible to us, especially the pewter!" – Leigh, May 2023
"I appreciate your careful wrapping hence arriving in impeccable condition and great service." – Jennifer, February 2023
"I just want to thank you for the barometer I bought from you recently. It was for my daughter and she was absolutely thrilled as she remembered the one we had in our home, so she has some nostalgia from her childhood. It was very well packaged too. Many thanks again." – Shirley, November 2022
"My parcel arrived today and I just want to thank you so much. I love it. The colour is just perfect on our new lounge suite. I really appreciate the phone call from Christine to confirm the colour – very, very helpful. Nice to see a store going the extra mile ... fabulous service." – Julie, November 2022
"Thank you so much for the carefully wrapped order which arrived this morning. Love the bowls and cloths." – Barbara, October 2022
"Amazing service. Thank you." – Debra, October 2022
"Thank you for your welcome note in with my purchase which has just arrived! (So promptly too!) The gloves are indeed gorgeous and fit beautifully. I will enjoy wearing them so much." – Julie, October 2022
"I just wanted to say thank you for the beautiful gift wrapping and how quickly everything arrived." – Sharon, September 2022
"I’d like to thank you for the wonderful service we received the other week when I purchased a satchel, the recommendation from Malcolm was perfect and the parcel was delivered to our doorstep on the morning of his birthday!!! Perfect!! I was thrilled!!" – Cath, October 2021
"A shop with diverse quality goods both local and imported, that you don't see in other shops. A pleasure to browse and chat with the staff." – Chris, July 2021
"What fantastic staff! Their stock is unique and cool. Everywhere I looked I wanted something." – Cass, March 2021
"Thank you so much for doing such an amazing job on my handbag, I am rapt with it. You have given us such a fab service." – Debra, 2021
"I just wanted to say that I am blown away by the service that we received, just because we bought a clock from you. The communication of order and delivery are spot on, the delivery time (less than 24 hours!), and the personalised card in the package, everything is a sign that you care about your customers, and I think that is kind of rare in the world we are in today. I can’t remember the last time something took 1 day to arrive. So thank you, we will be Cranfields fans and followers from now on." – Jake, August 2020
"The items have arrived and are wonderful. Thank you for the care you took in packaging them, they are in perfect order." – Mandy, June 2020
"You seem to be responding to the challenge with such thoughtfulness and integrity and that is just one of the many reasons we love supporting Cranfields." – Sarah, April 2020
"Hello Nicola, Rhino arrived safely and it looks great. Thanks." – Annette, March 2020
"Just wanted to say how impressed I am with your gifts and service. Everything has been wonderful and unique. From the Banksy cards to gorgeous trays. You are now top of my list for pressie ideas." – Anne, Dec 2019
"Good Morning. Thank you for sending to me the gorgeous Pewter Clock. It's lovely and also for gift wrapping it for me. Although I had to unwrap to have a little look before re-wrapping!! You do have beautiful things and different from other gift shops. Much appreciated." – Annyce, Dec 2019
"Thank you for such a quick delivery, am very happy with the champagne bucket, am sure I will get a lot of pleasure using it, thanks again." – Alan, Dec 2019
"Thank you so much for processing my order so quickly - the placemats arrived today. You have a beautiful store. The last time I visited Wellington was 15 years ago so I am overdue a visit but don't have to miss out thanks to online shopping!" – Tina, August 2019
