Last days to order for pre-Christmas delivery:South Island and RD: Thursday 17th 9am.North Island Metro: Monday 21st 9am. 

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Shipping & Returns

Click & Collect from the Store

A great reason to come and visit us... Order online and we will email you when it is ready for collection. It’s a good idea to call ahead if the item is urgent!

We are open 7 days for this service.

Shipping

Cranfields regularly sends items safely throughout New Zealand and around the world.

Standard NZ shipping rates are:

  • Free for orders over $95 
  • $8 for orders up to $94

Note these rates do not apply to bulky items like furniture. Please email us for a delivery quote on oversized items.

All items are tracked but do not require a signature. Gift vouchers have free delivery, note these are electronic. Please contact us if you like a physical gift voucher instead, these can only be used in-store.

 

Your order will be dispatched as soon as possible, generally the next week day after receipt.

Items are shipped within New Zealand via Aramex.  and to Australia and the rest of the world via New Zealand Post. Most NZ parcels arrive within three - five working days from being sent. Allow longer for Rural Delivery.

Cranfields are reliant on their delivery partners to ensure your delivery is made as soon as possible. There may be times when, despite their best efforts, parcels are delayed in the delivery process.

International

Rates for standard items being shipped internationally vary and are calculated at checkout.

If an item is oversized we will get back to you regarding additional shipping costs.

Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer.

Items shipped to Australia and the rest of the world are sent with New Zealand Post.  

 

Product Availability

Due to the handmade nature of our pieces not all items are always available. While we endeavour to keep the website’s inventory levels current, sometimes technology lets us down and we are unable to supply an ordered item. If a product ordered is no longer we will contact you immediately with alternatives. However, we reserve the right to refuse or cancel an order. For more information please click here.

 

Returns

We want you to be happy with your purchase. All products are carefully packaged by us to ensure they reach you safely.

If the product has been damaged in transit please notify us immediately and we will contact our courier company directly to sort out any claims.

If you have received a faulty item we will replace the item. If we can not repair or replace in a timely manner, we will refund your money.

Returned products must be in original condition and securely packaged. Once they have arrived back safely we will either exchange it or provide a store credit.

Please note that unless an item is faulty, shipping and handling charges are non-refundable. 

Unfortunately items purchased on sale in store, or online are final are unable to be returned or exchanged. 

Please send returns to: 

Cranfields: 40 Johnston St,
Wellington City, 6011
New Zealand. Tel 64 4 499 4336

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